Contact Us

Email: info@astorvale.com

Phone: 8149466465

WhatsApp: +918208892825

Hours: Mon-Sat, 9 am - 9 pm IST

Address: A12, Second floor, Top Ten building, Ahmed Nagar 422605

Legal name: ASTOR AND VALE LLP

GSTIN: 27ACOFA1196K1ZY

Grievance Officer: Rushikesh Mahale, Director — info@astorvale.com

A question about an order, a size or a combination? Write to us — we aim to reply within one business day.

Write to us

Whether it is a question about sizing, an order on its way or help composing a look, we are glad to hear from you. A member of our team reads every message and replies personally.

We aim to reply within one business day.

Before you write

Many answers are only a click away:

• Follow or review an order in My Orders.
• Delivery times and how we ship: Shipping Policy.
• Sending a piece back: Returns & Refunds.
• A different size or colour: Exchange Policy.

About an order

Please include your order number and the email address you ordered with, so we can find your order straight away. If a piece arrived damaged or isn’t what you ordered, attach photos of the piece and the parcel.

Help choosing

Not sure of a size, or which trouser goes with a shirt? Tell us what you have in mind — or compose the look yourself in the Wardrobe Atelier.

Complaints

If you are not satisfied with how we have handled a concern, you may write to our Grievance Officer, whose details are listed below. We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.