Privacy Policy

Email: info@astorvale.com

Phone: 8149466465

WhatsApp: +918208892825

Hours: Mon-Sat, 9 am - 9 pm IST

Address: A12, Second floor, Top Ten building, Ahmed Nagar 422605

Legal name: ASTOR AND VALE LLP

GSTIN: 27ACOFA1196K1ZY

Grievance Officer: Rushikesh Mahale, Director — info@astorvale.com

How Astor & Vale collects, uses and protects your personal data, and the rights you have under India’s Digital Personal Data Protection Act, 2023.

Who we are

This policy explains how Astor & Vale (“we”, “us”) handles personal data when you visit astorvale.com, create an account, place an order or write to us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Our contact details are listed at the end of this page.

We may update this policy from time to time. The “last updated” date on this page shows when it last changed.

What we collect

Information you give us

Account details: your name, email address and phone number.
Delivery details: the addresses you save or enter at checkout.
Orders: what you bought, the prices paid, any coupon used and the status of each order.
Your activity on the site: your wishlist, the pieces in your wardrobe and the reviews you write.
Messages: anything you send us when you write to us.
Newsletter: your email address, if you subscribe.

Payment information

Online payments are handled by Razorpay. We receive the payment status and Razorpay’s payment reference — never your card number, CVV, UPI PIN or banking passwords.

Technical information

Our servers record technical data such as your IP address, your browser and the pages requested. We keep these logs for security and to prevent abuse.

How we use it

to process, confirm and deliver your orders;
to take payments and issue refunds;
to sign you in, including the 6-digit codes we email you;
to answer your messages and provide customer care;
to prevent fraud and abuse and keep the site secure;
to meet our legal, tax and accounting obligations;
to send our newsletter — only if you subscribed;
to measure and improve our advertising on Facebook and Instagram (see “Advertising” below).

We don’t sell your personal data. We do use Meta’s advertising tools to measure our ads — see “Advertising” below.

Browser storage

We use your browser’s local storage to keep you signed in and to remember your bag, your wardrobe and your saved combinations. You can clear it at any time from your browser settings; doing so signs you out and removes anything saved only in that browser, such as a bag built as a guest.

Meta’s advertising tools also set two cookies: _fbp, which recognises your browser on later visits, and _fbc, which records the ad you came from when you arrive from one of our ads. See “Advertising” below.

Advertising

We advertise on Facebook and Instagram, and we use the Meta Pixel and Meta’s Conversions API to measure how those ads perform and to show our pieces to people likely to be interested in them.

When you visit astorvale.com, Meta receives what you do here — the pages and pieces you view, your searches, what you add to your bag or wishlist, the start of checkout and your orders (the order value and the pieces bought) — along with your IP address, your browser details and Meta’s cookies. If you have an account with us or sign up to our newsletter, we also send your email address and, where we have them, your phone number, name, city, state, PIN code and country. These are scrambled (hashed) before they are sent, so Meta can only match them to people it already knows. Meta handles this data under its own privacy policy.

You can control the ads you see in your Facebook or Instagram ad preferences, and you can block or clear cookies in your browser settings.

We share only what each partner needs to do its part:

Razorpay — to process online payments.
Shiprocket and its courier partners — your name, phone number and delivery address, to deliver your order.
Hostinger — our hosting and email provider, which stores the site and its data.
Google Fonts — your browser loads our fonts from Google, which sees your IP address.
Meta Platforms (Facebook, Instagram) — the advertising data described under “Advertising”, to measure and target our ads.
Authorities — where the law requires us to.

How long we keep it

Account data: until you ask us to delete your account.
Order and invoice records: for as long as tax and accounting laws require, even after an account is deleted.
Newsletter: until you unsubscribe.

Your rights

Under the Digital Personal Data Protection Act, 2023 you may:

ask for a summary of the personal data we hold about you and how we use it;
ask us to correct, complete or update it;
ask us to erase it, where the law doesn’t require us to keep it;
withdraw any consent you have given, such as for the newsletter;
nominate someone to exercise these rights on your behalf in the event of your death or incapacity;
raise a grievance with us.

To use any of these rights — or simply to unsubscribe from our newsletter — contact us. We may need to confirm your identity first. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Security

Passwords are stored only as secure hashes, and connections to the site are encrypted. No system is perfectly secure, but we take reasonable steps to protect your data.

Children

Astor & Vale is meant for adults aged 18 and over. Kids’ clothing on the site is for parents and guardians to buy; we don’t knowingly collect personal data from children.

Grievance Officer

If you have a concern about how we handle your personal data, write to our Grievance Officer, whose details are listed at the end of this page. We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.