Shipping Policy
Email: info@astorvale.com
Phone: 8149466465
WhatsApp: +918208892825
Hours: Mon-Sat, 9 am - 9 pm IST
Address: A12, Second floor, Top Ten building, Ahmed Nagar 422605
Legal name: ASTOR AND VALE LLP
GSTIN: 27ACOFA1196K1ZY
Grievance Officer: Rushikesh Mahale, Director — info@astorvale.com
Complimentary delivery on every order across India — how and when we dispatch, deliver and keep you informed.
Where we deliver
We deliver to addresses within India only; we are not able to ship internationally at present.
Our courier partners serve most PIN codes in India. If your PIN code can’t be served, we will let you know, cancel the order and refund any payment in full.
Shipping charges
Delivery is complimentary on every order — there is no shipping charge, whatever the order value. Our prices already include all taxes.
For cash-on-delivery orders a small COD charge applies. It is shown at checkout before you place your order.
Order confirmation
After you place an order, our team reviews and confirms it before it is packed. You can see the status of every order in My Orders.
Dispatch and delivery times
- Dispatch: within 1–2 business days of your order being confirmed.
- Delivery: usually 3–7 business days after dispatch.
- Remote areas: some locations can take longer.
These are estimates rather than guarantees — weather, festivals and courier delays can occasionally add a little time.
Our courier partners
Orders are shipped through Shiprocket’s network of courier partners. The courier is chosen according to your PIN code.
Tracking your order
Once your order is dispatched, we share its tracking details with you. You can also check My Orders or contact us for an update at any time.
Delivery attempts
The courier will attempt delivery at the address you gave and may call the phone number on the order, so please make sure your address, PIN code and phone number are complete and correct.
If a parcel can’t be delivered — for example because the address is wrong, nobody is reachable or the delivery is refused — it is returned to us. For prepaid orders, we refund the value of the goods once the parcel is back with us. For cash-on-delivery orders, nothing is charged.
Receiving your parcel
Please don’t accept a parcel that looks opened, damaged or tampered with — refuse it and contact us. If a piece arrives damaged, defective or wrong, tell us within 48 hours of delivery with photos, as described in our Returns & Refunds policy.