Terms & Conditions
Email: info@astorvale.com
Phone: 8149466465
WhatsApp: +918208892825
Hours: Mon-Sat, 9 am - 9 pm IST
Address: A12, Second floor, Top Ten building, Ahmed Nagar 422605
Legal name: ASTOR AND VALE LLP
GSTIN: 27ACOFA1196K1ZY
Grievance Officer: Rushikesh Mahale, Director — info@astorvale.com
The terms that apply when you use astorvale.com and buy from Astor & Vale — orders, payment, delivery, returns and your account.
About these terms
These terms apply when you browse astorvale.com or buy from Astor & Vale (“we”, “us”). By using the site or placing an order you agree to them, together with our Privacy Policy, Shipping Policy, Returns & Refunds and Exchange Policy.
You must be 18 or older to place an order, or use the site under the supervision of a parent or guardian.
We may update these terms from time to time. The “last updated” date on this page shows when they last changed; the version in force when you place an order applies to that order.
Your account
You can shop as a guest. At checkout you confirm your email address with a 6-digit code, which signs you in or creates an account for you. Keep access to your email secure — anyone who can read it can sign in to your account. Please keep the details you give us accurate; you are responsible for activity on your account.
Products and pictures
We describe and photograph every piece as accurately as we can, but colours can look slightly different from one screen to another. The Wardrobe Atelier preview shows how pieces pair together; it is an illustration, not an exact representation of fit.
Orders
Placing an order is an offer to buy. An order is accepted only when we confirm it. We may refuse or cancel an order — for example if a piece is out of stock, a price was shown in error, the delivery PIN code can’t be served or the order can’t be verified — and will refund any payment in full.
Prices, payment and coupons
Prices
Prices are in Indian rupees (₹) and include all taxes; delivery is complimentary. Prices may change without notice, but you pay the price shown when you place your order. If a price is clearly shown in error, we may cancel the order and refund any payment in full.
Payment
- Online: payments are processed securely by Razorpay — cards, UPI, net banking and wallets. We never see or store your card details.
- Cash on delivery: available where a courier can collect cash at your PIN code. A small COD charge applies and is shown at checkout before you place the order.
Coupons
Only one coupon can be used per order. Each coupon is subject to its own conditions, such as a minimum order value or an expiry date, and has no cash value.
Delivery, returns and exchanges
Delivery is covered by our Shipping Policy; returns, refunds and cancellations by our Returns & Refunds policy; and exchanges by our Exchange Policy.
Reviews and content you post
Only verified buyers can review a piece. Reviews must be honest, lawful and about the product. We moderate every review before it appears and may remove content that breaks these terms. By posting a review you allow us to show it on the site.
Intellectual property and fair use
The Astor & Vale name, logo, photographs, text and the design of the site belong to us. Please don’t copy or reuse them without our written permission.
You agree not to misuse the site — for example by attempting to gain unauthorised access, disrupting or scraping it, placing fraudulent orders or using it for anything unlawful.
Liability and governing law
As far as the law allows, our liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits your rights as a consumer under Indian law.
These terms are governed by the laws of India. Any dispute is subject to the courts of competent jurisdiction in Maharashtra, India.
Grievance Officer
If you have a complaint about an order, a product or the site, write to our Grievance Officer, whose details are listed at the end of this page. We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.